# LookMemo support

> https://lookmemo.com/support/

If a purchase succeeded but Premium is missing, restart the app and tap Restore Purchases using the same Apple Account.

For purchase errors, tell us your app version and what happened. Please do not send passwords, payment card details or personal photographs.

- support@icoffio.com
- [Manage your subscription in the App Store](https://apps.apple.com/account/subscriptions)
- [Delete your account](https://lookmemo.com/delete-account?lang=en)
- [Privacy Policy](https://lookmemo.com/privacy?lang=en)

## Common questions

### How do I cancel or change my subscription?

Premium is an App Store subscription, so Apple manages it: on your iPhone open Settings, tap your name, then Subscriptions, or use the link above. Deleting the app does not cancel the subscription.

### Can I get a refund?

Payments go through Apple, so a refund is requested from Apple at reportaproblem.apple.com. We never see your payment details and cannot refund App Store purchases ourselves.

### What are credits?

Premium adds credits every month. A try-on uses 2 credits and re-creating a Studio picture uses 1. In a family, everyone shares the same credits.

### How do family profiles work?

With Premium you can add profiles for up to 7 people including you, each with their own color type.

### What happens to my try-on photos?

Try-on uses up to five full-length photos, only after your explicit consent. If you withdraw consent in the app, the photos and the try-on pictures are deleted.

### How do I delete my account and data?

Delete your account in the app settings or on the account deletion page linked above. What is deleted and when is described in the privacy policy.

### Which languages does LookMemo support?

English, Russian, Polish, German, Spanish, French, Italian and Portuguese (Brazil): the app, the stylist and this site.